Refund policy
At ORIN Naturals, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.
Returns
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and unopened
- In its original packaging
- In the same condition in which you received it
- Accompanied by proof of purchase or your order number
To request a return, please contact us at:
apexsourcing.smc@gmail.com
Please do not send products back without contacting us first, as unauthorised returns will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive a product that is damaged, defective, or incorrect, contact us within 48 hours of receiving your order at:
apexsourcing.smc@gmail.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging
We'll review your request and work to resolve the issue as quickly as possible.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used hair care products
- Products that have been tampered with after delivery
- Sale or promotional items
- Gift cards (if applicable)
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct product exchanges.
If your item qualifies for a replacement because it arrived damaged or incorrect, we'll arrange a replacement where appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 7–10 business days, depending on your payment provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:
apexsourcing.smc@gmail.com